Determine how well you are meeting your customers' and/or employees' expectations and uncover possible causes for abandonment and/or defection to competitive offerings.
Understanding what drives satisfaction within a market space is critical to keeping customers happy and products competitive. Satisfaction is a key performance indicator that can be measured over time and incorporated into a larger scorecard among additional KPIs.
With an array of custom-designed solutions at our disposal—from traditional measurement methods to seamlessly embedding our technology in line with your customer engagement process—Socratic has the ability to create a satisfaction tracking program that meets your specific product or market needs.
Contact one of our Research Consultants to learn how we can help you achieve your marketing goals.